Torch public order lighting order wrong plate exchange is must pay the freight

'I ordered is a color set auger lamp, unexpectedly Courier delivered into a white and gray, no crystal diamond is acted the role of. 'Recently, citizens in the torch development zone, ms zhang told the financial times, her during the Dragon Boat Festival in zhongshan lighting factory, a' bit 'store order for a color set auger crystal lamp, right after the time you deliver goods in plate. Subsequently, zhang asked the store come to exchange or refund, but was rejected. Reporters call zhongshan guzhen lighting factory rich bit stores, the store staff to admit error, said customers can at any time to store a replacement. But if customers want to come to exchange, we must bear the freight. Citizen complaint: runs smooth after unpacking delivery goods not board ready to decorate bridal chamber citizens ms zhang has recently been planning to travel to zhongshan lighting factory add a batch of lamps and lanterns. In the Dragon Boat Festival holiday, ms zhang a drive starting from the development zone in zhongshan lighting factory, hope to the shallow water is acted the role of the choose and buy. In zhongshan guzhen lighting factory several stores after a few laps, ms zhang to choose a few light lamp. Later, she came to a front lighting factory zhongshan emerging road lamp act the role ofing 'bits' stores, and chooses a color set crystal diamond lamp act the role ofing, ready to use it as the droplight of the hall. 'I came to see twice, before and after contrast, around like the lamp. 'Due to the store without spot, ms zhang paid a 100 yuan deposit and ask for delivery. At that time, the other party told Mrs. Zhang, not during the dragon boat shipment, wait for the holiday to home delivery. A few days after, zhang was told that the store delivery staff can't timely delivery, if need to switch to express. Consider the other lamp act the role ofing has acquire good, lack the lamp that droplight, zhang decided to switch to express delivery. 'Shopping is now to payment in cash on delivery, but at the time they have been asked me to pay the balance first. I was in a hurry, there is no on the question of payment successively. 'On the 1st of July afternoon, ms zhang in the factory will be 350 silver yuan lighting the balance transferred to lighting store, July 3, finally let ms zhang favorite lighting by Courier company send you home. However, after unpacking, ms zhang has surprised to find: in front of the lamps and lanterns of lamps and lanterns is a light white gray, the two have similar plastic round pearl ornament, with yourself to see the 'color, set auger' lamp is totally different. Lighting shop: customers can come to exchange at any time received such a 'cargo wrong board' the lamps and lanterns, look forward to for a long time she is very disappointed. Subsequently, zhang call the store, require that the color of white and gray lamp switch back to their phase set auger lamp. But she did not think of is that the store one mouthful rebuffed her request. 'They contended, the door is the lamp of my choice, also said the store didn't I say that kind of color diamond crystal lamp. Therefore refused to give me. I said if you can't change to return, only to be told that even if return, also won't refund me. 'She was angry,' I don't will likely be no set auger light as a white gray color set auger lamp, a three or four people we successively to the stores have seen three times, are all wrong? 'Yesterday afternoon, after accepting a reporter to interview, ms zhang called the store again, the store is to admit that the' delivery error '. Despite admitting mistakes, but the store, said zhang if you want to exchange, exchange must personally to the store. 'I drove to zhongshan lighting factory for more than an hour, go to the already very trouble. Besides, it is their mistakes, they should take the responsibility. 'Mrs. Zhang asked, the store delivery staff to delivery to come over, then send back wrong lights. But after listening to very impatient, before not to reach a deal with ms zhang hangs up the phone. Then, reporters call the store staff Mr Koo, he admitted that he is the store error when packaging lamps and lanterns, and tells a reporter, already communicate with ms zhang, and told her can at any time to store a replacement. If it is not willing to to zhongshan lighting factory outlets, also can ask the shop to express delivery, but the freight must be Mrs. Zhang. Lawyer: business if there is fault, shall bear the exchange cost in this case, if because fault of lamp act the role ofing outlets appear goods wrong board, consumer can be refused, want to return, exchange, money back. In addition, the businessman asked consumers to bear the freight cost in the process of exchange are unreasonable, it is because of merchants appended to the cost of his own fault, it should be borne by merchants themselves. According to the contract law and other relevant laws and regulations, who is wrong, who default, who should bear the responsibility. If the merchant's fault because it is over, losses to consumers, consumers have the right to require companies to undertake responsibility. If companies refuse to take responsibility, consumers can to eliminate to help hurl to tell or to lodge a complaint. Source: southern daily