'New consumer law' introduced to promote the development of lighting e-commerce

Whether it is the new national standard or the new 'consumer law', or the new regulations, there has always been a situation in which the legal standards are introduced quickly and the implementation is lagging behind. The phenomenon that products can't keep up with standards and contracts can't keep up with regulations is everywhere. However, 3. 15 It has been a month since the launch of the new 'consumer law'. It is understood that major home furnishing stores and lighting merchants have followed the pace of the law and have launched new versions of contracts, this is a good signal for merchants, stores, and consumers. The safety factor of e-commerce has increased. What attracts people's attention in this new 'consumer law' is the new regulations for the e-commerce industry. Unconditional return within 7 days, which gives many consumers who love to shop online a reassurance. Actually online general manager Wang Xiaokang believes that the new 'consumer law' has a good effect on purifying the environment of online shopping. Although the requirements of the new 'consumer law' for e-commerce seem to be harsh, they are not unreasonable. There is no reason to return the goods within 7 days. If there is a problem with the quality, the home furnishing merchants such as lighting and lighting must return the goods for the customers in any case, and the freight will still be borne by the merchants; If it is not because of the quality of the product, just because the customer does not like the color and style, the freight for returning the goods needs to be paid by the buyer. Since the introduction of the new 'consumer law' for a month, individual companies have expressed their approval as e-commerce companies. In response to some special characteristics of the industry, individual enterprises combined with the new 'consumer law', launched a 45-day no-reason return service. Far higher than the 7-day requirement in the new 'consumer law. The new regulations will make us more confident in providing customers with high-quality after-sales service. When asked if he had encountered a customer who asked for a return without any reason, the person in charge said that occasionally he would encounter this situation, however, each enterprise will listen to and understand the demands of each consumer. On the issue of return of goods, relevant laws and regulations will be strictly observed and properly handled according to the actual situation and the company's after-sales service system. It still needs to be strengthened and improved. Every law can't be perfect, and the new 'elimination law' is the same. In the new 'consumer law', we see that custom furniture is not included in the no-reason return. In various complaints, custom lighting and other homes are often the hardest hit areas for complaints. Because the custom home is sexual, for example, every detail of the home is determined according to the customer's needs. If there is no reason to return the goods, there will be no new buyers, and only the manufacturers will suffer. Therefore, the exclusion of customized products from the 7-day no-reason return range reflects the fairness of the law, protecting both consumers and manufacturers. However, custom homes cannot be completely unconstrained. Customized and other homes must indicate the specific size, so as not to make the contract a dead letter. In fact, we can see great progress from the new 'consumer law', indicating that the monitoring mechanism has gradually become more perfect and more protective. The person in charge of a lighting Enterprise said that the consumer protection law is only the bottom line. As a merchant, it should not only take the bottom line as the standard, but also work with the supervision department to promote the perfection of the consumer protection law, make the market more orderly.