Leishi lighting when to give consumers a statement?

Abstract: a light bulb just a few dollars, to make a long distance call to headquarters! This is not to add extra burden to consumers? After the repeatedly cross-examine may not be the result, the reporter suggests that identity. At the sight of this, the sales manager to insist that the recall is headquarters in charge, after contact with headquarters to reply reporter accordingly. But after a long wait, the reporter has not been leishi lighting aspects of making a sound.

China's largest lighting brand enterprise leishi lighting has announced that the recall of 82. 40000 not only standard energy-saving lamps, involving more than 10 million yuan.

it is understood that the recall is specifications for 'YPZ220/5 - SFP RR E275W 50 hz, 220 v '5 w energy-saving lamps.

hard to recall this year on March 31, the Beijing consumers' association reported 53 kinds of models of energy-saving lamps to compare the test result, nearly half of the energy-saving lamp has a problem, more than twenty percent energy-saving lamps 'energy saving'. Leishi lighting, philips, comin brands named 'HeiBang'. Disappear assist according to the report, a 'NVC leishi lighting brand 5 w energy-saving lamps' tested 'initial photosynthetic efficiency is not up to standard. On April 6, the relevant person in charge of leishi lighting said in an interview, national quality supervision and inspection center of household electrical appliances, not professional organizations, the initial photosynthetic efficiency is not to judge whether a CFL main indicators of energy saving. Leishi lighting excuse didn't get the recognition of the industry. LED guangdong lighting association professional committee of the secretary-general, said Guo Xiu initial photosynthetic efficiency is not up to standard, and affect the performance of energy-saving lamps can be deadly.

in the face of authority report, leishi lighting the way the public anger, April 13 xinhua he published an article 'leishi lighting' HeiBang 'why refused to apologize? 》; Two days later, the People's Daily reporter xiao-li zhang published an article 'leishi lighting quality, why don't you recall? ', then the domestic each big media scramble to leishi lighting irresponsible attitude.

on April 18, leishi lighting top leaders finally admitted that the energy-saving lamp belongs to the unqualified products, announced a recall of the products. In fact, leishi lighting quality HeiBang isn't the first time. On September 8, 2009, in the general administration of quality supervision, inspection and quarantine of sampling, leishi double-end fluorescent lamp voltage quality is not up to standard and sentenced for unqualified products. Lamp voltage is not up to standard, may lead to light during operation is not so stable.

leishi changchun sales said 'responsible' today announced the recall of leishi lighting top unqualified products have been more than half a month, changchun region leishi lighting recalled how's it going? Consumer rights protection receive satisfied answer? With these we concern our reporter visited changchun leishi lighting sales on field.

on April 26, around the sales department, the reporter didn't find any signs of recalled products and how to deal with the unqualified products notices. From the manager to the salesman, talking with customers to recall are avoided, seems to be the whole thing had never happened. When reporter tentatively asked for a recall, salesman reception attitude shift immediately: 'these things we do not responsible for, have what problem you ask headquarters! '

a light bulb just a few dollars, to make a long distance call to headquarters! This is not to add extra burden to consumers? After the repeatedly cross-examine may not be the result, the reporter suggests that identity. At the sight of this, the sales manager to insist that the recall is headquarters in charge, after contact with headquarters to reply reporter accordingly. But after a long wait, the reporter has not been leishi lighting aspects of making a sound.

on April 27, the reporter dialed the telephone at the front of changchun leishi lighting sales enquiry, get reply is still want to continue to wait for, leishi lighting changchun directly responsible for sales don't recalls. Therefore, April 28, reporters once again came to changchun leishi lighting sales, for the third time ask recall related content. Face questioning, salesman, no any information answer to the reporter, insists to recall not directly responsible for, all instructions to wait for headquarters. When reporters ask headquarters phone appears once sales staff said, they don't have the contact way of the headquarters.